You'll have seen that we've increased prices to existing customers by 5% in April. We've also made the move to increase the price of TiVo for all new TiVo subscribers from GBP 3 to GBP 5, which takes place immediately. And in 12 months time, as current TiVo customers roll off their first 12-month contract, they will migrate from GBP 3 to GBP 5.I can't say I was chuffed to read that, along with other customers. All of a sudden, YouView was looking more tempting as an alternative.
Virgin have now clarified this information on their Help and Support Forums:
Hi I've spoken to the TiVo team about this and they've asked me to pass on the following about this.Customers like myself you got TiVoed for £3 per month per customer account should also not see any increase in the TiVo Service fee when their contracts expire (thanks to Digital Fanatic at Cable Forum).
Whilst we reserve the right to review and change our prices to ensure we are able to continue to deliver leading products and services, we can confirm that customers that already have TiVo, or take TiVo before 28th February, will stay at £3 per month per box, and will not see an increase at the end of their 12m contract; only customers adding a new TiVo box from 28th February will pay £5 per month per box.We're sorry for any confusion.