Saturday, 3 November 2012

Planned Recordings for Virgin Media's TiVo may fail this weekend

A fault with the metadata supplied to Virgin's TiVo boxes means that TiVo customers should check their planned recordings this weekend:
Your "New Only" Series Link and WishList recordings may fail this weekend. If you have changed the default setting for any Series Links or WishLists to record "New Only", we recommend that you change it back to "New & Reruns" to avoid missing new recordings over the weekend.

If you have missed anything on channels from BBC, ITV, Channel 4 and Channel 5, you may be able to find your show on Catch Up.

We're working on this under the fault reference F002224369 and we'll update this announcement as soon as we have more news on this.

UPDATED: This issue was fixed by Virgin on Sunday morning:
Hi we resolved this issue this morning and as soon as your TiVo box updates it's EPG your Series Links and Wishlinks will start working as normal. So you'll be able to restore them to "New Only" status.

If it hasn't updated the EPG yet you can force it to by selecting the following option Home > Help & Settings > Settings > Network > Connect to the Virgin Media Service now.

Remember if you've missed any recordings on BBC, ITV, Channel 4 and Channel 5 you can still see them using Catch Up.

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