|Bandwidth bottleneck on Virgin Media's network - |
responsible for making the unmissable unplayable on TiVo?
The second post reveals the presence of a bandwidth bottleneck which has since been removed from the network, plus an increase in bandwidth to deal with the iPlayer content which will (hopefully) be streaming to a TiVo near you without buffering and the other issues previously reported:
Apologies about the delay in replying to this thread. We have been awaiting some information regarding an upgrade that has been done. As of today we should start seeing a reduction in the problems with BBC I Player.
Can we ask that you do a few tests in the next 24 hours and ask anyone who has not done so in the last 48 hours to do a reboot on their boxes and try the application again.
Please let us know if your still getting problems and we can check individual accounts.
Can you also please start your own individual posts so we can keep a track on each persons query.
Once again we apologise for the delay and thank you for your patience with us in this matter.
Firstly sorry about the delay in posting about this, we've had some issues tracking the cause of this particular problem down. But after doing a lot of digging into the cause of this problem we've identified it and implemented a fix last night.
As of the 15.2 update we switched over to streaming all iPlayer content via the full iPlayer app and unfortunately we ran into a bandwidth bottleneck for some customers on one particular TiVo specific part of our network. The solution was to remove that bottleneck which we did last night and we've also made sure there is plenty of room for all of the iPlayer traffic that we're expecting over Christmas for everyone.
If you could confirm for us if you've seen an improvement or not we'd appreciate it.